Uploading files to My Oracle Support

When interacting with Oracle Support, it’s quite common that the Oracle engineer asks for a log file, an Explorer Data Collector Output or a Support Bundle. Normally, these files are uploaded through the My Oracle Support web portal, but if you have to upload more than file, this can be a time consuming task.

To make this task easier, Oracle does allow to upload files with curl:

curl -T<file> -u "<user>" https://transport.oracle.com/upload/issue/<sr_number>/

Unfortunately, Oracle does not provide any tool or script to upload easily multiple files. To make my life easier, I’ve wrote this script:

#!/usr/bin/env bash

MYNAME=`basename $0`
USER_NAME=${1}
SERVICE_REQUEST=${2}
UPLOAD_URL=https://transport.oracle.com/upload/issue
FILE_COUNT=`echo ${#}-2 | bc`

printhelp() {
 echo " Usage: ${MYNAME} <User Name> <Service Request> <File Names> ..."
 echo " Example: ${MYNAME} e-mail@example.com 3-12345678901 example.tar.gz"
}

# Print help if not enough options
if [ $# -lt 3 ] ; then
 printhelp
 exit 1
fi

# Add PROXY variable if needed
if [ ${https_proxy} ]; then
 PROXY=${https_proxy}
fi

# Add file names to FILE_NAMES variable
FILE_COUNTX=${FILE_COUNT}
while [ ${FILE_COUNTX} != 0 ]; do
 FILE_NAMES+="${3} "
 shift
 FILE_COUNTX=`echo ${FILE_COUNTX}-1 | bc`
done

# Check if all files are existent
for FILE_NAME in ${FILE_NAMES} ; do
 if [ ! -f ${FILE_NAME} ]; then
  echo .:: ERROR ::.
  echo "==> \"${FILE_NAME}\" does not exist or is not a regular file!"
  exit 1
 fi
done

# Get user password
read -s -p "Password: " USER_PASSWORD
echo

# Upload all files
echo "==> Uploading ${FILE_COUNT} files."
for FILE_NAME in ${FILE_NAMES} ; do
 CURL_OPTIONS="--upload-file ${FILE_NAME} --user ${USER_NAME}:${USER_PASSWORD} ${UPLOAD_URL}/${SERVICE_REQUEST}/"
 echo "==> Uploading ${FILE_NAME}"
 if [ ${PROXY} ]; then
  curl -x ${PROXY} ${CURL_OPTIONS}
 else
  curl ${CURL_OPTIONS}
 fi
done

The Script requires at least Bash version 4.0 and curl.  If you are using a proxy, set the https_proxy variable.

 

Usage

Using the script is really simple. Just specify your My Oracle Support user name (normally your e-mail address), the Service Request number and the files you wish to upload. You can specify as many files as you like.

oracleFileUpload.sh <User Name> <Service Request> <File Name> <File Name> ...